T's & C's

📜 Terms of Service

Last Updated: September 2026

1. Acceptance of Terms

By placing an order, uploading 3D files (e.g., STL, OBJ, STEP), or requesting a quote through this website, you agree to be bound by these Terms of Service.

2. Intellectual Property & File Ownership

Customer Ownership: You retain full ownership and intellectual property rights to all 3D designs, CAD files, and models uploaded to our platform.
Non-Infringement Warranty: By uploading a file, you warrant that you hold the legal rights, licenses, or authorization to manufacture the item, and that production will not infringe upon third-party trademarks, copyrights, or patents.
Prohibited Content: We reserve the right to decline any order that involves manufacturing illegal items, functional weapons/firearm parts, or protected proprietary designs without authorization.

3. Orders, Quotes & Pricing

Quotations: All quotes are based on the volume, complexity, selected material, and processing parameters at the time of submission.
File Inspection: We review files for manufacturability prior to production. If a design has structural flaws, thin walls, or slicing errors, we will notify you to revise the model before proceeding.
Payment Terms: Orders must be paid in full prior to the start of printing unless otherwise agreed upon in writing.

4. Custom Manufacturing & Dimensional Tolerances

Nature of 3D Printing: Additive manufacturing (FDM/SLA) inherent features—such as layer lines, minor visual blemishes, support structure marks, or slight color variances—are standard characteristics of the process and do not constitute defects.
Tolerances: Standard FDM printing tolerances are within ± 0.2 mm (or 0.5%, whichever is greater). SLA tolerances are within ± 0.1 mm. If your project requires ultra-strict engineering tolerances, please specify them during the quote request.

5. Returns, Refunds & Cancellations

Custom Products: Because every item is custom-built to your specifications, all sales are final once printing has commenced.
Defects & Damage: If an item arrives broken, significantly out of tolerance, or incorrect due to our error, please notify us within 7 business days of delivery with photos for a replacement or store credit.

6. Limitation of Liability

Items manufactured by us are intended solely for the uses specified by the client. We are not liable for secondary damages, structural failures, or misuse of custom-printed parts, especially when used in high-risk, load-bearing, or medical applications.

🔒 Privacy Policy

Last Updated: September 2026

1. Information We Collect

We collect personal information necessary to process your orders and deliver your products:

Contact Details: Name, email address, phone number, and shipping/billing address.
Order & Design Data: 3D model files (STL, OBJ, STEP), project descriptions, and print configurations.
Payment Data: Payment transactions are processed securely through third-party processors (e.g., Stripe, PayPal). We never store your full payment card details on our servers.

2. How We Use Your Information

To inspect, process, and manufacture your custom 3D prints.
To communicate order updates, shipping notifications, and technical questions.
To fulfill accounting, tax, and legal requirements.

3. File Confidentiality & Security

Strict Non-Disclosure: Your uploaded 3D CAD files are treated as strictly confidential. We will never sell, share, display, or publicly publish your 3D models or finished prints without your express written consent.
Data Retention: Design files are retained on secure local and cloud storage only as long as necessary to complete your order or facilitate future re-orders. You may request file deletion at any time after order completion.

4. Third-Party Services

We do not sell, rent, or trade your personal data to third parties. We only share necessary information with trusted service providers to run our business (such as shipping carriers and payment processors).

5. Your Rights & Contact Information

You have the right to request access to, correction of, or deletion of your personal data and uploaded files. For any privacy requests or questions regarding these terms, please contact us via support@layerbylayersolutions.xyz

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